What to do next
Understanding your needs
Once our team has gathered information about your situation, our team may decide it’s better to bring you home to be treated, unfortunately, this might be sooner than you had planned. But, coming home straight away is not always an option even if your treating doctors consider you to be ‘fit to fly’. For more information on this read our philosophies
Your policy will be extended
Rest assured that once you’ve spoken to our Assistance team and your policy has been verified your policy will be extended to cover you until you are able to return home. When the optimal time for your return home has been identified by us, our team can make the safest arrangements for you. This can include airport transfers, flight transfers, land transfers and medical assistance during the flight if required.
Bills or invoices
The hospital should send any bills or invoices directly to us. In the event they’re sent to you, don’t worry, just send them to us and we can take care of correspondence with them from that point.