Claims Technician
Reporting to: Claims Technician Team Leader
Department: Client Services – Technical
About the Role
This is a fantastic opportunity to join one of the fastest-growing and innovative insurance companies in the UK. We believe in our values and are looking for people who want to make a difference and be in a role where they are empowered to:
- Leave people Wowed by the Service you Provide
- Be Passionate, Determined and Proud
- Embrace and Drive Change
- Build Honest, Transparent and Mutually Beneficial Relationships
- Be Invested in through the Growth and Learning Opportunities Given
The role of the Client Services Technician is to manage and assess travel claims in a timely and accurate manner, in accordance with the benefits and rules of the policy.
Giving our customers a great experience by…
- Handling all claims through from first advice to final settlement
- Accurately recording claims information and progress on our system
- Effectively communicating decisions to customers, via telephone or written communication
- Investigating, negotiating and settling claims within an agreed authority level
- Proactively identifying any fraudulent cases and assessing any recovery potential
- Ensuring that case information is recorded accurately complying with GDPR regulations
- To assist in project work or undertake projects for the claims team
- Completing any reasonable duties that may be required to support business needs
- Referring to a manager when any work falls outside their area of knowledge or expertise
Personal qualities
- To have a customer centric approach to each and every contact
- Excellent verbal and written communication skills in English essential
- Communication Skills
- Ability to listen and question effectively whilst entering the relevant information on our database, ensuring accuracy to meet strict deadlines
- Demonstrating empathy with the customer whilst being conscious of the need to settle claims in accordance to our philosophies and guidelines in conjunction with the policy wordings Being able to feedback effectively to Team Leader & Team Managers to improve the customer journey
- Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment
- Resilience and flexibility in order to respond to changing requirements and client needs
- Ability to multi-task and work as part of a team and demonstrate the ability to take responsibility for resolving issues/problems
- An effective team worker and ability to exercise judgment to shift priorities and organize multiple tasks simultaneously
- Ability to work under pressure, meeting objectives and goals set
Requirements
- Previous insurance claims experience
- Working a shift pattern with 1 Saturday per month 9am-1pm, to cover business opening hours of Mon-Fri 8- 8pm and some bank
Whatâs next
Interested in working with us? Send us a cover letter and your CV or resume explaining why youâd be great for the job. We value your unique talents and point of view, so feel free to tell us what you are all about.
At tifgroup, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. tifgroup is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
