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Claims Administrator

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Claims Administrator

Reporting to: Claims Administration Team Leader
Department: Client Services – Technical

Hours: 40 hours per week – Monday to Friday

About the Role

The role of the Claims Administrator is to support members of the claims team by providing general administrative support such as distributing correspondence, entering data into the computer database and organising and maintaining files. In addition, answering phones, taking and distributing messages, as well as providing customers with information as requested.


Role Responsibilities

  • To open and sort the daily post
  • Scanning customer documents on to Magenta
  • Data entry of new claims onto system
  • Match existing post including emails and faxes
  • Contacting customers to requesting additional information
  • Dispatch claim forms
  • Respond to customer’s requests for claim forms
  • Filing and archiving of claim files
  • Upkeep of diary system
  • Produce and dispatch correspondence reminding customers that a reply is required
  • Responding to customer emails and recording on the system
  • Scanning invoices
  • To refer to a manager when any work falls outside their area of knowledge or expertise


Personal Qualities & Key Skills

  • Ability to apply excellent administrative skills to perform routine duties
  • Concise written and oral communication skills
  • Knowledge of administrative procedures and software applications (such as Microsoft Office Word, Excel, Access, PowerPoint, etc.)
  • Effective organisational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues
  • Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment
  • Ability to exercise judgment to shift priorities and organize multiple tasks simultaneously
  • Use proper grammar, spelling, and punctuation when reviewing and/or editing documents for accuracy and completeness



What’s next

Interested in working with us? Send us a cover letter and your CV or resume explaining why you’d be great for the job. We value your unique talents and point of view, so feel free to tell us what you are all about.

At tifgroup, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. tifgroup is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

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We support a platform of creativity and experimentation, where learnings and outcomes are valued, where passion and innovation collide.

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1 Tower View
Kings Hill
West Mallingx
ME19 4UY
+44 (0) 203 829 3813